Terms & Conditions

When you complete the checkout process to buy products from our site, make a purchase in person or over the phone, you are agreeing to the following Terms and Conditions:

Refunds Policy

Cancelling an order
If you change your mind and wish to cancel an order, you may do so up to 7 days after you receive the product(s). We will provide a full refund within 30 days of receiving the returned product(s), if the product(s) have not been used and are in a wholly resalable condition, including the packaging. You are responsible for the cost of returning any products to us.

If the products or packaging are not in perfect condition, the product(s) may be liable for a restocking fee, as this will reduce the value of the goods and the sell on value of any such products.

The full refund will be issued within 28 days of us receiving the product(s) and will include the initial postage and packaging costs you paid when making your purchase.

To cancel an order please email us at roastery@theroastingproject.co.uk and return it to: The Roasting Project Ltd, 5 Oswald Road, KIRKCALDY KY1 3JE

Faulty Goods

If you wish to return a product because it is defective, you may do so up to 14 days after you receive the product(s). Once the product(s) have been returned to The Roasting Project Ltd they will be checked for faults. In the case of defective products we will offer either a full refund, including any costs you incurred sending it back to us, or we will send you a replacement product.
If the goods generate a fault within the warranty period, we will attempt to resolve the issue for you. If we can do so within 14 days, you accept that the goods are in working order and the sale will stand. If the goods are deemed defective within this period, you are required to return the good to us to be

Cancellation by The Roasting Project Ltd

In the unlikely event that we cannot fulfil your order, we will inform you as soon as we can and issue a full refund.

Breakages & Replacements

If you receive any product which has been damaged during shipping and delivery, send a photo of the damage to admin@theroastingproject.co.uk and we will offer a replacement or refund at our discretion.

For trade customers, you will receive replacement items in your next shipment, as the cost of shipping small quantities is very expensive.

Products Under Warranty

Some of our products are covered by the 1 year Roasting Project Warranty (this is specified in the individual Product Descriptions on the website). Below are details of how this warranty works:

Length of Warranty
The warranty is valid from the date you receive the product.

Warranty Details
Our warranty means that should a product become defective or faulty during the warranty period – you can send it back to us, where we will undertake a repair and then ship it back to you. It is your responsibility to pay the costs of sending the product(s) to us for repair and we will pay for the shipment back to your chosen address.

Because the product is under warranty, The Roasting Project Ltd will cover the costs of both parts and labour.

The warranty does not cover :

general wear and tear
damage due to modification or misuse of the product
damage caused by the build-up of limescale
damage caused by accident

The warranty is also subject to you following the instructions for use and maintenance guidelines supplied by the manufacturer.

If buying espresso machines or grinders from out with the UK, we do not offer our standard back to base warranty due to the high costs of shipping. If you are buying any of these items, you do so without the guarantee of warranty (parts or labour) from The Roasting Project Ltd. *If items are damaged in transit, standard insurance terms will apply.

Timings
You must notify us of the fault or defect by email (admin@theroastingproject.co.uk) as soon as you are aware of the problem. We normally complete any repairs within 30 days of receiving the equipment from you.

Payment

All our prices include VAT. We take payment in pounds sterling (GBP) via debit and credit cards, or PayPal at the point when you complete our online checkout.

Events Outside Our Control

We are not liable for failing to meet any of our obligations as outlined in these Terms and Conditions, if such failure is caused by events outside of our reasonable control (such as industrial action or natural disasters).

Changes to Ts & Cs

We may occasionally change our Terms and Conditions. All our customers are subject to our Terms and Conditions at the time of purchase.